Please contact us at smcneal@researchinsight.org if you cannot find an answer to your question.
We built Insight out of necessity because there are not commercially available, comprehensive end to end research administration solutions to help our PI’s, Department Users and others maximize their time and their efficiency. The other commercially available marketplace solutions have more limited features and functionalities across the entire research lifecycle
We began working on Insight about 20 years ago and have continuously expanded its capabilities based on researcher needs and expectations. So, it is really a solution built with researchers for researchers
About fifty-five people. Our development team has thirty-four people, and we also have delivery managers and product owners who interact actively with end users and stakeholders to help establish key priorities and deliver researcher expectations
We have seven exceptionally large academic medical centers who use Insight, including Mass General Brigham, Brigham and Women’s Hospital, Mass Eye and Ear, McLean Hospital, Newton Wellesley and other hospitals and research areas
Approximately $2.2 Billion dollars annually. Some funding continues across multiple years
We release approximately twenty times a year. Large features releases are quarterly, production support releases are bi-weekly. We also have daily hotfix capabilities if needed
We have over 130,000 registered users. On average, we have 10,000-12,000 concurrent users without any issues with performance
We have approximately 10,000 Contracts being managed concurrently at any point in time. Insight is scaled and capable of managing as many open contracts as needed
We schedule releases and inform our end users about upcoming releases first to make sure we are not interrupting business as usual
Insight is Cloud-based SaaS solution which is licensed to end users
It depends on which modules you license. We have a tiered pricing structure and bundle pricing. If you are interested in more detailed pricing estimates, we can review which modules and tiers you may need and provide pricing accordingly
Insight is a Managed Cloud solution delivering continuous updates, upgrades, and optional deployment across multiple availability zones with multiple replicas for high availability and disaster recovery by default. We provide ongoing maintenance and support at an additional annual cost
Our dedicated Insight Help Desk will triage incoming service request tickets with expedited resolution. We can also provide Help Desk reporting as needed
We begin with an assessment of a client’s current state. Then we develop a set of recommendations with a project timeline and organize the implementation team. In addition, we provide training and support to the client team as part of our professional services offering
When we do the initial assessment, we meet with you and your teams to understand your integration points and back-end systems which need to integrate with Insight. We then determine the level of effort needed, staffing needs from Insight and your company, and come up with a timeline and cost estimate
Our Research Support Services (RSS) team helps guide investigators, research departments and organizations to administer the grant life cycle. We provide staffing and advisory services with experts who are trained in the research administration lifecycle. We help you fill staffing gaps, advise you on structuring and organizing research teams to achieve your research goals
Our system up time SLA is 99.9 percent. We have a documented Disaster Recovery Plan, which is tested annually
Data is backed up and stored on read-access geo-redundant storage (RA-GRS) blobs that are being replicated in paired regions. Also, Insight uses Okta as the identity management platform. A copy of Data Protection policies can be provided as needed
Absolutely! We can provide additional information if needed, but here is a recap.
Only authorized support team members can access production environment websites. Direct access to production databases and document storage systems is limited to users who are members of the database administrator team and access is audited annually
Each client has its own separate Database and separate Documents Storage. In addition, we can provision a separate isolated application service environment for each client dependent on your enterprise’s security policies
You own your data and metadata. Your data is stored on separate client Databases and your documents are stored in separate client Data Storage containers